Pinas 7 Privacy Policy for Players in the Philippines

1. Scope and acceptance of this policy

This Privacy Policy applies whenever you interact with Pinas 7 through the website, an account, customer support, a promotion, or any gaming product made available by the platform. It covers information submitted directly by you as well as technical and activity information generated while you use Pinas 7.

By continuing to use Pinas 7, you acknowledge that your personal information may be handled as described in this policy. Where consent is legally required for a particular activity, Pinas 7 will request that consent separately. If you do not agree with this policy, you should stop using the service and avoid submitting additional personal information.

2. Information Pinas 7 may collect

The exact information collected depends on how you use Pinas 7. A visitor who reads a game page will provide less information than a registered player who deposits, plays, and requests a withdrawal.

Account and contact information

When you register with Pinas 7, the platform may collect your full name, date of birth, mobile number, email address, residential address, username, password record, communication preferences, and account security details. The information should be complete, current, and accurate.

Identity and verification records

Pinas 7 may request a valid government-issued identification document, a photograph, proof of address, or other verification material. These records help confirm that a player is eligible, is at least 21 years old, and is using an account under their own identity.

Financial and transaction information

When you deposit or withdraw, Pinas 7 may process the payment method, transaction reference, amount, date, account holder details, and transaction status. Supported methods may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank, and Visa or Mastercard cards.

Device and usage information

Pinas 7 may receive information about your browser, operating system, device type, approximate location, IP address, language preference, login time, pages viewed, and interactions with the platform. This information assists with security, compatibility, troubleshooting, and service improvement.

Gaming and communication records

The platform may record wagers, game history, bonus activity, account limits, wins, losses, support messages, complaint details, and responsible gaming interactions. Calls or chats with Pinas 7 support may be retained for quality, security, and dispute handling.

3. How Pinas 7 uses personal information

Pinas 7 uses personal information only where there is a valid operational, contractual, security, or legal reason. Common purposes include:

• Creating, administering, and protecting your Pinas 7 account.
• Confirming identity, age, location, and eligibility to use gaming services.
• Processing deposits, withdrawals, refunds, bonuses, and transaction enquiries.
• Providing JILI Slots, Live Casino, Sabong, Esports Betting, betting odds, and Bingo services.
• Responding to account questions, technical concerns, complaints, and requests.
• Detecting fraud, duplicate accounts, bonus abuse, collusion, and suspicious activity.
• Supporting responsible gaming features such as account limits and self-exclusion.
• Improving the performance, navigation, security, and content of Pinas 7.
• Maintaining records required for auditing, dispute resolution, and compliance.

Pinas 7 does not use personal information for an unrelated purpose without an appropriate basis. When the intended use changes materially, the platform may update this policy or provide a separate notice.

4. Basis for processing information

Depending on the activity, Pinas 7 may process information because it is necessary to provide the service you requested, comply with applicable obligations, protect legitimate business and security interests, or act on your consent.

For example, account details are needed to deliver the membership service, while payment information is needed to complete a deposit or withdrawal. Pinas 7 may keep verification records to prevent underage play and financial crime. Security monitoring may be based on the legitimate need to protect players, funds, systems, and the platform.

If processing relies on consent, you may withdraw that consent for future activity. Withdrawal will not affect handling that lawfully occurred before the request. Some services may become unavailable when the required information can no longer be processed.

5. When information may be shared

Pinas 7 does not sell player information. Limited information may be disclosed to service providers and other parties when this is necessary to run the platform safely and lawfully.

• Payment providers: to process and reconcile deposits or withdrawals.
• Identity verification providers: to confirm documents and player eligibility.
• Game and technology suppliers: to deliver games, hosting, security, and technical support.
• Professional advisers: where legal, audit, compliance, or risk guidance is needed.
• Authorities: where disclosure is required by law or is necessary to report suspected unlawful activity.
• Business successors: if ownership or operation of Pinas 7 changes, subject to suitable confidentiality safeguards.

Service providers are expected to use information only for authorised purposes and to apply appropriate protection. Pinas 7 limits disclosure to information reasonably necessary for the task involved.

6. Cookies and similar technologies

Pinas 7 may use cookies and comparable browser storage to maintain sessions, remember preferences, strengthen login security, measure performance, and understand how visitors navigate the website. Essential cookies support core features and may be required for an account to work correctly.

You can manage browser settings to block or remove cookies. However, disabling essential storage may interrupt login, cashier functions, saved preferences, or other parts of Pinas 7. Analytics information may be reviewed in combined form to improve loading speed, mobile layout, and popular content.

7. Information security

Pinas 7 uses administrative, technical, and organisational safeguards intended to protect personal information. Measures may include encrypted connections, access restrictions, account monitoring, secure development practices, staff controls, backups, and incident response procedures.

No online service can promise absolute security. You also play an important part by choosing a strong password, keeping login details private, signing out on shared devices, and checking account activity. Contact Pinas 7 support promptly if you notice an unfamiliar login, transaction, or profile change.

8. How long records are retained

Pinas 7 retains information only for as long as reasonably necessary for the purpose for which it was collected, including account management, fraud prevention, responsible gaming, disputes, financial recordkeeping, and compliance.

Some records may remain after account closure when Pinas 7 has a legal or security reason to keep them. For example, transaction and verification records may need to be preserved for a defined period. When information is no longer required, it may be securely deleted, anonymised, or isolated from routine use.

9. Your privacy rights and choices

Subject to applicable requirements and valid exceptions, you may contact Pinas 7 about the following rights:

Pinas 7 may need to verify your identity before completing a privacy request. This protects your information from being disclosed or changed by someone else. A request may be limited where compliance would conflict with legal retention, fraud prevention, another person's rights, or an ongoing investigation.

10. Promotions and communication preferences

Pinas 7 may send service messages about account security, transactions, verification, policy updates, or significant operational matters. These communications are necessary for managing the account and may continue even when promotional messaging is disabled.

Marketing communications may include information about games, bonuses, or events where permitted. You may change promotional preferences through available account controls or ask Pinas 7 support to update them. Opting out of marketing will not close your account or stop essential service messages.

11. Responsible gaming and sensitive records

When you use responsible gaming controls, Pinas 7 may retain information about deposit limits, cooling-off periods, self-exclusion, support conversations, and related account decisions. These details are used to apply your request and help prevent restricted access.

Responsible gaming records may need to remain active even after an account is closed. Pinas 7 handles these records carefully and limits access to people who require the information for support, safety, security, or compliance purposes.

12. Age restrictions

Pinas 7 services are intended only for people aged 21 and above. The platform does not knowingly permit minors to register or play. Identity and age verification may be requested before account functions or withdrawals are made available.

If Pinas 7 discovers that information belongs to a person under 21, the account may be restricted or closed, and the information will be managed in line with applicable obligations. Parents and guardians should keep payment details and account credentials away from minors.

13. Updates to this Privacy Policy

Pinas 7 may revise this policy when services, security practices, technology, or legal requirements change. The latest version will appear on this page with an updated revision date.

Material updates may also be communicated through an account message or another appropriate channel. You should review the Pinas 7 Privacy Policy periodically so you remain informed about current handling practices.

14. Privacy questions and requests

If you have a question, correction request, access request, or concern about this policy, contact the Pinas 7 support team using the official support channel available through your account or email support@pinas7.net.

Please explain your request clearly and avoid sending unnecessary identification documents in the first message. Pinas 7 may provide secure instructions if identity verification is required. The support team will review the concern and respond within a reasonable period, considering the complexity of the request.